Customizing Notifications
There are many types of notifications that Transparent Classroom can send to families that admins can view, manage and customize by going to [Admin] > [Notifications]. In this article you will learn about:
- Enabling and Disabling Notifications
- Modifying the Text in Notifications
- Customize Where Replies to Notifications are Sent
Enabling and Disabling Notifications
Admins can enable or disable certain notifications by going to [Admin] > [Notifications] > using the toggle on the right side of the page to adjust the setting.
Some settings you will not be able to disable. For example, the "New Parent Invited" email is sent when you invite parents by adding them to your parent directory. You will not be able to disable the notification because even if they are not notified of the invitation they can still go to transparentclassroom.com > [Sign In] > [Didn't Receive an Invitation?] to get set up. Any notification that cannot be modified by admins will be labeled with its current state:
If you have questions about any of these notifications you can contact our support team at info@transparentclassroom.com.
Modifying the Text in Notifications
You can customize the text in the message of your notifications by going to [Admin] > [Notifications] > clicking on the notification you would like to modify.
On the left, you can customize the message that will be sent to parents and include custom formatting, photos and links using the buttons above the text box. On the right you can view a preview of your message:
You will notice that these messages have some special formatting that will pull in specific text based on the family the notification is being sent to. For instance:
{{school.name}} will pull in your school's name
{{child.name}} will pull in the child's name
If your school is bilingual or you support a multi-lingual parent community, you can also customize the your notification message for specific supported languages:
Customize Where Replies to Notifications are Sent
We send notification messages to parents from our email address notifications@transparentclassroom.com. We can add a "reply to" email address so that parents can respond to your school. By default this email address is your school email address but you can choose to set it to a specific staff email or a classroom email address using the drop down menu on the [Notifications] page:
NOTE: If you choose the "Classroom Email" option you can set email addresses for each classroom by clicking on the [Classroom Emails] in the upper right corner of the page. If you select "Classroom Email" but do not select an email address for a classroom the school email will be used.
Questions?
If you have additional questions or feedback, please send us an email at info@transparentclassroom.com, or click [?] > [Ask] in the bottom right-hand corner of your browser window.